Keywords Air Force Research Labor Auftragsvergabe Department of Defense DOD Govcon ID/IQ Prototype viasat space systems We were only customers a week ago and this is the worst Internet service of all time. We are stuck in a two-year contract and we did not even say there would be a single contract. viasat/exede came up with our direct TV and they never told us about a contract or that it was separate from our direct tv service. We passed the sad 12.5 Mbps to 25 Mbps, which allowed us to look if necessary and do other functions that came with our tv service and it still doesn`t work after they told us it would. We are disappointed every day and we will make sure to talk about this outrageous internet service. This contract applies to your use of our Exede or WildBlue e-mail service. Fortunately, this year there was an alternative. We went through the process of separating our Exede service, and then our monthly fee was charged a few days later. When we called back, the customer service staff said our previous request had “failed.” We went through the entire separation process and went through another process to get our monthly fees reimbursed. Our service is now separate, but our refund request, although accepted by customer service, has been refused by the companies because our customer agreement states that there is no refund for unused data. It is not important that our first application was received prior to our extension date and that Exede`s fault was the fault of the failure of the application. The residential contract is a combined agreement for Viasat, Exede and WildBlue subscribers. This customer agreement, including all the supplements applicable to this customer agreement (together the “agreement”), describes the terms between you and ouachita Electric Cooperative Corporation.

(“OECC” “We” or “we”) for Viasat`s Internet access services, Viasat, Exede and WildBlue, Viasat`s e-mail service (Internet services) as well as voice logging service over the Internet (“Voice”) and the “First Tech Support” (Internet service), Voice and Premier Tech support can also be referred to as “service”